One open question. The same person answers. On the left, a survey box. On the right, an interviewer that follows up. Watch the themes each one walks away with.
The substitutions, mostly. You order one thing and they send another.
A static box stops here. It got the first answer and nothing after it.
The substitutions, mostly. You order one thing and they send another.
The exchange is an illustrative example, not a recorded interview. Each theme chip is a distinct point the answers raise, counted from the words shown.